Help centre

Support.

24/7 email support. Average first reply: under 30 minutes. Live chat during European and North American business hours.

hello@esimgarden.com

Installation issues

QR code won't scan, profile fails to install, or device says "Cannot Add Cellular Plan". Usually fixed by re-downloading the QR or updating iOS/Android.

Activation on landing

Profile installed but shows "No Service" after you land. Toggle airplane mode twice. If it still does not work, confirm Data Roaming is ON for the travel eSIM line specifically.

Out of data / top-up

Log in to your eSIM Garden account from any Wi-Fi, top up, and the new data applies to the existing profile. No new QR needed.

Refunds & cancellations

Unused plans refundable within 30 days. Activated plans refundable if the profile never connected. Contact support with your order ID.

Device compatibility

See the full compatibility list on our device page. Unlocked devices only — carrier-locked phones may block foreign eSIMs.

Billing & invoices

Business buyers can download VAT-compliant invoices from their account dashboard. Bulk purchases available for groups of 10+.